Simple Message Hub

What it is

Message Hub is where you send, receive, and manage SMS / MMS conversations with your contacts. Think of it like a chat interface inside Voxie — you see threads, reply, schedule messages, attach media, and more — all from one place.

It works for both conversations (two-way) and broadcasting messages to multiple contacts.

Why it matters / Value Proposition

• Centralized communication: Everything happens in one place — no bouncing between modules to see messages or respond.

• Real-time visibility: You see delivery statuses, unread messages, and conversation previews.

• Rich message support: Beyond plain text, you can send images, audio, files, and even media attachments (within limits).

• Smart tools built-in: Things like AI message suggestions, snippets, and message variables help you write faster and more relevant replies.

• Seamless contact context: Within Message Hub, you can view/edit a contact’s subscription status, tags, custom attributes — helping you respond intelligently.

• Automation & triggering: Tags added during conversations can kick off automations, flows, or external integrations.

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Key Features:

• Delivery Status: Message Delivery Status is displayed alongside each message, and updated as status changes are shared from the carrier.
• Franchise Hub Support: Corporate users can assign contacts to specific groups, while group users can remove contacts from their group.
• In-app Edit Contacts: Edit custom attributes and subscription statuses directly within the Contact Details panel.
• Scheduled Messages: Access and manage scheduled messages directly from Message Hub. This capability will be coming to Franchise Hub soon.

Additional Resources:

AI Message Assistant

Voxie Mobile App 2.0

Chrome Extension

Navigation and Usage:

Accessing Message Hub

• Navigate to the Message Hub from the main dashboard. Message Hub has an easy access in upper left corner of the app, or, It’s also located under the "Messaging" section.

   

Navigating Conversation Panel

• The left panel displays a list of contacts with recent messages. Each entry shows the contact’s name, a preview of the latest message, and the time it was sent.
• Unread messages are highlighted for quick identification.
  
  

• Use the search bar to find specific contacts by name or phone number.
  • Search by Keyword
  • Filter by Contact Tags
• Sort or Filter Threads or Conversation based on
  • You can sort by latest or oldest threads
  • Filter by Read or Unread
• Leverage Multi-select to send the same message to multiple Contacts, Read or Unread or event Unsubscribe them.

Conversation Section

The Conversation Window for Simple Message Hub displays the message history for the selected conversation. All users will be able to respond to any conversation.

To respond to a conversation:

• Select the conversation in the Conversation List
• In the Conversation Window, the message history is displayed and at the bottom right the Message Builder is displayed
• In the Message Builder, type the message to be sent including:
• AI Built Messages based on the last 20 Messages in the thread
• Use Message Snippets created for particular repeatable needs
• Add variables that are unique for the Contacts or the Team if you what to avoid typing or searching
• Attach Media for MMS texting, Voxie Supports
  • Images: .jpeg, .jpg, .png, .HEIC, .gif
  • For non-Images the Size Image Limit is 600 KB
    • Audio: .mp3, .mp4 audio
    • Video: .mp4 audio + video
    • Text: .csv
    • Application: .pdf, .vcf
• Click Send (or click the schedule icon to schedule for later)
• The message is sent and the conversation is moved to the top of the Conversation List
• All users can see the message that was sent as the most current message for that conversation

In case you don’t have thread or conversation Sending Messages

• Click "New Message" to compose a new SMS or MMS.
• Enter the recipient’s phone number or select from existing contacts.
  • Input up to 20 phone numbers (comma-separated) or select from contacts
• Type your message in the "Enter Message" field, and use the emoji or attachment options as needed.
• Click "Send" to deliver the message immediately or "Schedule" to set a future delivery time.

Contact Profile Panel

Each conversation with a contact may need Contact Profile Details to perform informed replies, relevant information from your contacts can be present in the Contact Details panel

Open a contact’s details by clicking on “Contact Details”, and you’ll see

• Contact Details Section: These are 1st Class Attributes propietary from Voxie that all contacts can have
  • You can also “go to Contact” for further information, not that you’ll leave Message Hub if you do this
• Subscription: Both Marketing and Transactional Subscription Status will be present

• Tags: They are used to profile your contacts, they can help you to understand them a little better. Also by adding Tags during a conversation, they are helpful to trigger automations that you want Contacts to go through, from a Marketing Opt-in flow, a Survey, or even sending data to a 3rd party integrated platform.
• Custom Attributes: Custom Attributes are Key & Value pairs that are also used for Profiling purposes, these are up to your Team strategy and they may vary in content depending your line of business, you can also add or remove Custom Attributes by Clicking Edit, if you need to keep your Contacts up to date based on newly gathered information
• Groups: In case your Team has Franchise Hub Enabled, you’ll be able to see and edit the Group Section, it will show all the Groups the Contact is also affiliated with.